We started Khora to make women's healthcare more accessible.
We kept running into the same gap: care that technically exists, and students who never reach it. Here is what we learned, and why navigation became the whole idea.
Zarah Khondoker & Gabrielle DeCuirSeptember 2, 20267 min readWe did not set out to build a healthcare company. We set out to answer a question we kept hearing from friends, classmates and strangers who found out what we worked on: I have had these symptoms for years, and nobody has told me what to do about them. Who am I supposed to see?
We found it a reasonable question with a genuinely difficult answer. Reproductive health sits across five specialties, three booking systems and one insurance plan nobody reads. Every individual piece works. The path between them does not.
What surprised us was how rarely the barrier was medical. The clinicians existed. The coverage usually existed. What was missing was the connective work: knowing which door to knock on, whether that clinician takes your plan, what to say in the first ten minutes, and whether anyone notices when a referral quietly never happens.
That work already has a name in medicine. It is called patient navigation, and where we saw it in place, it worked. It just tends not to exist for young women with symptoms that have been called normal for years.
So we made it our entire product. We do not diagnose anything, we do not replace student health, and we do not order a single test. We identify whether a symptom is worth evaluating, work out what kind of clinician should evaluate it, find one who is nearby and in network, and then stay with the student until the appointment actually happens or we can document exactly what stopped it.
We started on campuses deliberately. Universities already have the clinics, the insurance framework and the specialty relationships. What they rarely have is the layer that moves a student from a symptom to a completed visit. That is a narrow, fixable problem, and narrow problems are the ones we think you can actually finish.
The measure we care about is unglamorous: what share of students who needed further evaluation actually reached it. Not sign-ups, not engagement. Whether the appointment happened.
If you are a student reading this with something you have been putting off, our assessment takes about eight minutes and costs nothing. If you work at a university and recognize this gap, we would like to hear from you.
This is general information, not medical advice, and it isn't a diagnosis. If you want help working out your own next step, the assessment takes about eight minutes.
Take the assessment